Published: Sun, March 04, 2018
Economy | By

Twitter's CEO Admits The Platform Has Problems, Asks For Help

Twitter's CEO Admits The Platform Has Problems, Asks For Help

At a time when tech giants are under heavy scrutiny to fix their platforms for users and weed out bad actors, Twitter CEO Jack Dorsey on Thursday said he isn't quite sure what will work for Twitter and asked for help in solving its systemic issues. Twitter goes public on the NYSE today and is expected to open at United States dollars 26 per share, making the company worth an estimated USD 18 billion.

Why? We love instant, public, global messaging and conversation.

Twitter mentioned works of Cortico, a US-based non-profit research organisation, as one of its inspirations. "But we didn't fully predict or understand the real-world negative consequences", he added.

The announcement, made via Twitter and a company blog post, is a clear acknowledgment by Twitter that interventions to crack down on abuse and hate speech haven't proven effective in combating troll armies, misinformation and "increasingly divisive echo chambers" that have roiled the platform, in Dorsey's words.

He went further to say that while experts at the platform are working to fix the many challenges, Twitter Inc. has been accused of apathy, censorship, political bias, and optimizing for her business and share price instead of the concerns of society. "This is not who we are, or who we ever want to be".


"To be clear: Twitter prohibits any attempt to use automation for the goal of posting or disseminating spam, and such behaviour may result in enforcement action", said Yoel Roth, Twitter's head of API policy and product trust.

Twitter is now asking for outside proposals to help figure out how it can promote a healthier environment.

"If you want to improve something, you have to be able to measure it", Dorsey said. He explained the plan to first measure, then diagnose the problems on Twitter by comparing it to how doctors approach health in the human body. It lists four indicators of a positive interaction as shared attention, shared reality, variety of opinion, and receptivity.

The RFP specifically asks organizations to submit ways to measure "conversational health". And we must commit to sharing our results publicly to benefit all who serve the public conversation. Unlike many online publications, we don't have a paywall or run banner advertising, because we want to keep our journalism open, without influence or the need to chase traffic. "This will take time, and we're committed to providing all the necessary resources", he said. @Vijaya, @mrdonut and I will do a Periscope next week to share more details and answer questions.

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