Published: Sat, May 12, 2018
Economy | By

Starbucks changes bathroom policy after racial incident

Starbucks changes bathroom policy after racial incident

Star bucks is launching its baths to everyone else whether or not they've bought any such thing subsequent to the arrest a month of two African American men at one of its coffee retailers in Philadelphia.

Starbucks CEO Howard Schultz announced the coffee company's new bathroom policy will not require people to make a purchase to use its bathrooms.

"Because we don't want anyone at Starbucks to feel as if we are not giving access to you to the bathroom because you are 'less than, '" said Schultz. He demurred and sat down to wait with his friend for their business associate to join them for a real-estate meeting.

Employees are being told that if someone needs to use the bathroom, "please let them, but if the safety of that customer, other customers or partners is in jeopardy, use your 911 quick reference guide for guidance on any action to be taken". "We want you to be 'more than'". "And it's really the judgment of the manager". "And, regardless of the color of your skin, your sexual orientation, your ethnic background, your station in life, we want to welcome you as a customer and we want to welcome you as an employee". And they go into a conversation.


"We were absolutely wrong in every way. The policy and the decision (the store manager) made", he said.

The arrests in Philadelphia were a major embarrassment for Starbucks, which has long projected itself as a socially conscious company and has promoted its stores as a place for people to gather outside of their homes and offices.

Almost 175,000 employees will be part of the training which is created to "address implicit bias, promote conscious inclusion, prevent discrimination and ensure everyone inside a Starbucks store feels safe and welcome", according to a press release from Starbucks. Neither man had made a purchase.

The training for about 175,000 workers "will be the largest kind of training of its kind on perhaps one of the most systemic subjects and issues facing our country", Schultz said.

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