Published: Thu, August 02, 2018
Economy | By

Alberta mom served cleaning solution instead of latte, McDonald's says sorry

Alberta mom served cleaning solution instead of latte, McDonald's says sorry

McDonald's has issued an apology after an expectant mother in Canada was served cleaning solution instead of the latte she ordered.

Douglas, who is seven months pregnant, said she took a sip an immediately realized this was a wrong order.

It turns out the machine was being cleaned and that the milk supply line was left connected to some cleaning solution while the drink was made.

Alberta Health Services say they're aware of what happened and are investigating the complaint.

The franchise owner Dan Brown says he's been in close contact with Douglas and apologized.

She explained that she was concerned that if cleaning solutions like the one used for the coffee machine were used on the juice, soda or soft-serve machines, a child could ingest the same chemicals. She took a picture and called emergency services to make sure she would be OK.

"What happened is that the machine was being cleaned as it is every morning", Brown said in the statement. "I said I need to speak to someone higher-up, and he said he was the only supervisor on at the time, and he gave me his manager's phone number".


She told the publication she was immediately anxious about the health of her unborn baby after ingesting the chemicals.

But the milk in her drink was mixed with cleaning fluid.

She told the CBC that when she returned to the restaurant to complain, she was offered a new coffee but responded: "Absolutely not".

As of Monday morning, Douglas felt OK, she said, but was planning to see her regular physician as soon as possible. Since she did not swallow any of the fluid, Douglas was ultimately fine and given the all-clear by a doctor, she said.

He added that a health inspector visited the restaurant and was "not investigating further".

Douglas said she wanted her story to get out there to inform others and push restaurants to enforce better safety measures. He said they're looking into reviewing its cleaning procedures.

Claiming an employee told her "this had happened before", Douglas says she's concerned about the possible effects on children and wants "to make sure I have voice and that I'm being heard in terms of the safety of consumers".

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