Published: Sun, August 19, 2018
Economy | By

New Report Highlights House of Fraser’s Mounting Debt to Brands

New Report Highlights House of Fraser’s Mounting Debt to Brands

"Please accept our apologies for any inconvenience caused and thank you from everyone at House of Fraser for your patience at this time".

XPO of America is one of the world's ten largest providers of transportation and logistics...

In a tweet on Thursday, House of Fraser revealed that it would refund thousands of online customers potentially millions of pounds, after cancelling orders after a wave of complaints from shoppers who had not received goods bought.

To add to the confusion, House of Fraser's website is now down - a holding message says the company is "currently working hard to make some improvements" and the site "will be back up and running as soon as possible".

"They are owed a great deal of money and are threatening to leave stores unless he pays a significant portion of it over the next few days".


The department store chain apologised after it scrapped all orders that had not already been sent to customers.

A source close to Sports Direct told The Guardian it had been forced to cancel orders as XPO was being "totally unreasonable in terms of their demands" and was "refusing to engage in any process" which would "move the situation forward".

House of Fraser was bought out of administration for £90m by the billionaire retailer, who has vowed to keep 80pc of the 59 stores open and transform it into the "Harrods of the High Street". "If not can I have my money back so I can shop somewhere else". Yes a week ago for my daughters birthday. We don't now have a timescale for delivery.

House of Fraser's website was taken offline on Wednesday amid the payment dispute with XPO Logistics, which operates two warehouses, in Northamptonshire and Buckinghamshire, that handle the retailer's deliveries to stores as well as customers.

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