Published: Fri, September 21, 2018
Economy | By

Barclays internet banking restored after technical problem

Barclays internet banking restored after technical problem

The bank said the problems, which started at around 10am, had affected its website and telephone banking.

Some customers tweeted their frustration throughout the day.

While the firm claims its mobile app is working as normal, telling customers on Twitter that they "can still make payments and check your balance in our Mobile Banking app as normal", INQ readers tell us that the app throwing up error messages when they attempt to access transactions.

Barclays, which boasts 24million customers, still hasn't shared specific details on exactly what has caused the issue or when the service will be back up and running.

It comes after City A.M. yesterday reported that Barclays faces a Treasury Select Committee investigation into a failure that saw customers unable to use its online banking services for six hours earlier this week. "However, new payees aren't possible at the moment due to the incident".


The service status report on the Barclays website confirmed there was an outage of both online and telephone banking.

"My friend just called from inside one".

Meanwhile customers of online challenger bank Cashplus - which targets people with poor credit histories - were unable to access their accounts, make cash withdrawals, or make or receive payments earlier this week.

At shortly after 5pm the bank said the glitch had been resolved. Its customers rightly expect continuous access to their accounts, and it should be held to the same standards of operational resilience as a retail bank.

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