Published: Sun, November 11, 2018
Tech | By

Apple says it found issues with some iPhone X and MacBook devices

Apple says it found issues with some iPhone X and MacBook devices

The handset may have an issue where the display doesn't respond correctly to touch inputs, or seems to react even when it's not being touched - so if you notice this behavior then Apple will fix your phone for free. Apple also reassured everyone that these issues are only present on some iPhone X models, and the Xs, Xs Max, and Xr are not affected.

The £999 handset, which was released last November and discontinued in September, has been plagued by complaints from users that its touch screen was not working properly for several months.

A working iPhone X display. Most recently, Apple admitted to a manufacturing defect in the iPhone 8.

If you've experienced any of this, Apple encourages you to find an authorized service provider, set up an appointment at an Apple Store or contact the company's technical support teams, who will assess the phone.

What if you've already paid to have your screen fixed?


The iPhone X's screen issue wasn't the only one acknowledge by Apple yesterday.

The new Apple iPhone X display module replacement program details two potential issues with the phone's display: it may either respond to touches that never happened or fail to respond to touches that did happen.

The other service program is specific to 13-inch MacBook Pro (non Touch Bar) laptops equipped with 128GB and 256GB solid-state drives (SSDs) sold between June 2017 and June 2018.

Apple has a support website that you can visit to confirm if your system is eligible for replacement; the process is as simple as entering in your serial number into a web form.

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