Published: Mon, November 12, 2018
Tech | By

Apple finds quality problems in some iPhone X and MacBook models

Apple finds quality problems in some iPhone X and MacBook models

The new Apple iPhone X display module replacement program details two potential issues with the phone's display: it may either respond to touches that never happened or fail to respond to touches that did happen.

Apple said that some iPhone X screens do not respond or intermittently respond to touch.

For the 13-inch MacBook Pro, Apple said some devices might have an issue that causes data loss or drive failure.

Attention iPhone X users: Does your phone's touchscreen not work properly? Lumentum, which supplies FaceID components for the iPhone XS, XS Max, and XR, has reduced its profit and revenue forecasts thanks to reduced orders from Apple. Apple says if an iPhone X meets requirements under the fix program, it'll replace the display free of charge.


Next up is a problem that seems to affect a specific range of 13-inch MacBook Pros - those without the Touch Bar, sold between June 2017 and June 2018, with either 128GB or 256GB of internal SSD storage on board. You can check if your model is eligible on the web, and get Apple to swap out the drive for you, again free of charge. The company will also email customers who have registered their devices with Apple to inform them about the program.

13-inch non Touch Bar MacBook Pro owners who believe they've experienced this issue can check whether they're eligible for repairs on Apple's service program page.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't.

It's the latest stumble from Apple, whose products have suffered a string of uncharacteristic technical problems in recent years including faulty Macbook keyboards, overheating laptops, swelling Apple Watch batteries, the error 53 saga which saw iPhone become unusable and the iPhone throttling controversy in which Apple admitted to slowing down old iPhones.

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