Published: Sun, November 18, 2018
Economy | By

Dirty Secrets Of Chinese Hotels Revealed

Dirty Secrets Of Chinese Hotels Revealed

The first hotel shown in the video is purportedly the Conrad Beijing, a high-end establishment under the Hilton Hotels and Resorts brand, where rooms cost more than 1,800 yuan (US$260) a night. The video has gotten 29 million views and elicited tens of thousands of comments and shares.

Enjoying a glass of wine in a luxury hotel suite would typically sound appealing to many in China, but a viral video on Wednesday of disturbingly unhygienic cleaning practices at some of the country's ritziest hotels may change that.

In a 12-minute video posted to the popular Chinese social media site Weibo, cleaning staff were also shown washing cups and mugs with the same sponge used to wipe down the shower and sink.

Bulgari Hotel Shanghai, which is run by Marriott International Inc., apologized in a statement posted Thursday on Weibo, saying it will investigate and take appropriate action.

Major global hotel chains have been caught up in the scandal, including the Waldorf Astoria in Shanghai and the Park Hyatt in Beijing, which have both since apologised.

The Ministry said it was highly concerned about the cases and had ordered local culture and tourism authorities in Shanghai, Beijing and the provinces of Fujian, Jiangxi and Guizhou to investigate. Staff at the Sheraton Hotel in Guiyang was seen cleaning in one of the hotel rooms while using only one towel in cleaning the cups, basin, bathroom mirror, as well as the toilet.


The idea to make the video came to Huazong in October 2017 after an experience at a hotel in the eastern city of Nanjing: He came back to his room one afternoon to find a housekeeper cleaning the room's drinking cup with a used bath towel.

"Luckily I can not afford to stay in any of these hotels", one commenter said in an online post responding to the video. On Thursday, Park Hyatt Hotel's Weibo confirmed the authenticity of the images but also said they didn't represent the hygiene standards and practices of the hotel.

The Peninsula hotel in Beijing said Friday that city inspectors had tested its cups and found they were cleaner than standards required. The Four Seasons in Shanghai said it would improve internal training.

Shangri-La Hotel in Fuzhou said the clip was genuine, but hygiene standards had not been upheld. It apologised to customers and said it would retrain staff.

"Everyone knows about it, the hotel has high and low levels".

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