Published: Thu, December 06, 2018
Tech | By

Fallout 76 customer information gets leaked by Bethesda support

Fallout 76 customer information gets leaked by Bethesda support

Another Fallout 76 player reported the issue on Reddit under the username Jessiepie.

Of all the things Fallout 76 has got wrong, a switcheroo on a collector's edition bag has proved to be one of the most contentious.

Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised. During the incident, it appears that the user name, name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. The latter turned out to be a nylon replacement, so Bethesda eventually announced that it would upgrade the bags to canvas.

"I am receiving every single one of your support tickets on my Bethesda account". Instead, the issue comes from the game's equally troubled $200 Power Armor edition: buyers of the Power Armor edition who went to Bethesda's site to resolve the issue were seeing their personally identifying data (PID) leaked to everybody else who was trying to resolve the issue. They would also be dispatching them free of charge to the unhappy customers. We're talking mailing addresses, email addresses, and credit card numbers. While the publisher initially justified its actions, calling the model seen on the poster a "prototype" with no plans to rectify the situation, it did double back on itself to offer replacements to those who submitted a ticket to Bethesda support.

The hits keep on coming for Bethesda and its customers.

Like this: