Published: Thu, December 06, 2018
Tech | By

O2 customers unable to get online

O2 customers unable to get online

Some voice calls are getting through but all 4G and SMS services are completely jiggered. O2 has 25 million customers, but supplies network coverage to Sky Mobile, Tesco, Giffgaff and Lycamobile, leaving a total of 32 million reliant on its coverage.

OUTAGE UPDATE 10.45am: One of O2's third party suppliers has identified a software issue in their system. Our technical teams are investigating.

"We'd encourage you to use Wi-Fi wherever you can and we are really sorry".

Millions of people have been having problems with their mobile phones this morning, after the O2 network went down.

Many users will have received an alert to their handsets warning of the drop in service.


A spokesperson for the company said: "Our technical teams are investigating reports of issues when using data". Our technical teams are working extremely hard to resolve this.

United Kingdom customers have reported not being able to use mobile data to access the internet and other services on the company's network.

"We apologise for any inconvenience", the firm said, after problems were first reported at around 5.30am.

O2 said it would share further updates as soon as they were available.

The Telegraph confirmed that some customers of these other networks were also affected by the outage.

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