Published: Mon, January 14, 2019
Economy | By

Family had to sit on floor of TUI plane

Family had to sit on floor of TUI plane

Ian Taylor and his wife Paula, who paid £1,300 (over $1,650), had to sit on the "filthy" plane floor during a TUI flight to Menorca, where they planned to spend their holidays, The Sun reported.

Mrs Taylor, 44, from Alcester, Warwickshire said: 'We made sure we were three hours early at the airport to check in. "We couldn't believe it when we realised that there genuinely weren't any seats for us", Mrs Taylor said.

The Civil Aviation Authority is looking into the matter.

The family had seat numbers 41 D, E and F, but they were told that the seats were no longer available due to a change of aircraft.

After all the other passengers had boarded there was only one empty seat left.

However, once the plane was in the air, the attendants needed access to the food and duty-free goods which were stored behind those seats.

Cabin crew explained there was only one vacant seat left, and suggested Brooke could use it while her parents sat up front in the flip-up chairs normally only used by crew members. They were joined by Brooke as she did not want to sit alone.

The family say they were thanked by the plane crew for their understanding.

"Unfortunately a last minute aircraft change meant that the seats the family was originally assigned were unavailable as the alternative aircraft had a different seating configuration".

The company has now offered a full refund for the family's £1 300 flights and will be contacting them directly to apologise.

Taylor says the airline offered £30 (NZ$56.50) as goodwill, but she instead went to BBC show Rip Off Britain.

Paula Taylor said she, husband Ian and daughter Brooke, 10, arrived early at Mahon airport in Menorca for their flight to Birmingham last June.

It told Rip-Off Britain it would be contacting TUI for an explanation.

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