Published: Sun, February 10, 2019
Economy | By

Wells Fargo customers wake up to missing paychecks

Wells Fargo customers wake up to missing paychecks

The company announced that nearly all services were restored as of Thursday evening and apologized for the inconvenience after outages that affected ATM, mobile and online banking platforms. By Thursday evening, the bank said most issues appeared to be resolved.

The bank will extend branch hours by one hour on Friday and Saturday to help customers deal with any issues they might have had during the outages, Wells Fargo said in a statement.

"We continue to work on restoring all our services as soon as possible, and encourage customers to contact us if they have questions or concerns", Wells Fargo said in a statement just before midnight EST Thursday night.

The release said Wells Fargo ATM services have been restored and are available for customer use and customers can use their Wells Fargo credit and debit cards for purchases.

On its Facebook page, Wells told customers late Thursday that the problems were "a contained issue affecting one of our facilities, and not due to any cybersecurity event or attack".


Wells Fargo stressed that the problems with its electronic services were not due to a cyberattack of any kind. Customers spoke up on social media Friday, saying mobile banking either was unavailable or their paychecks had yet to show up. The bank says even though they weren't visible, the transactions were processed normally, and they should now be visible. We know this has created difficulty for our customers, and we are sorry to have let you down. "This issue has now been corrected, and all transactions are now visible".

The San Francisco-based bank said the issues were caused by an automatic power shutdown at one of its main data-center facilities-which was triggered by a smoke condition from routine building maintenance.

On February 7, Wells Fargo officially confirmed the outage of its mobile application and ATMs, apologizing to its customers.

Twitter complaints about Wells Fargo being down were nationwide, particularly in the parts of the country where Wells has a large presence, like the South, California and the East Coast.

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