Published: Thu, March 14, 2019
Economy | By

Facebook finally ends daylong outage, blames server change

Facebook finally ends daylong outage, blames server change

Facebook is "very sorry" for what appeared to be the longest-ever rolling outage of its service: The social media giant apologized for a technical error that left many users globally unable to access apps for Facebook, Instagram, Messenger and WhatsApp starting Wednesday and stretching into Thursday.

A spokesperson for the social network said the company was co-operating with investigators in multiple federal probes, without addressing the grand jury inquiry specifically.

After staying tight-lipped on the cause of the outage for almost 24 hours, Facebook early Thursday afternoon blamed it on a "server configuration change that triggered a cascading series of issues".

On Wednesday, Facebook dispelled speculation that the outage was caused by a denial-of-service attack (DDoS), a type of cyberattack that disrupts an online service by flooding it with requests. The company did not immediately respond to a request for comment.


Facebook's shares fell almost two per cent in morning trading on Thursday. The largest outages for Instagram were reported in the greater NY area and around Los Angeles and Toronto, according to the Downdetector.com outage map. The outage prompted exasperation from business owners and individuals who rely on Facebook's platforms to communicate, and inspired a flood of derision on Twitter, where some users migrated to stay connected. It also affected people on the West Coast, including in Portland.

Facebook restored its services on Thursday after they went dark for many of its 2 billion users over a two-day period.

The prolonged disruption could have financial consequences for the company.

DownDetector website - one of the internet's most used sources of numbers on outages - showed the number of complaints had peaked at more than 12,000, gradually falling to about 180 as of 11 a.m. ET on Thursday.

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